Privacy Policy

1. Information We Collect

Account Information

When you create a Cuplix account, we collect your email address and basic profile information. If you connect with a partner, we store your connection status but not your personal communications except as necessary to provide the service.

Relationship Data

To provide personalized support, Cuplix processes information you share during conversations, including mood data, relationship topics, and AI interactions. This data is:

• Encrypted end-to-end during transmission
• Stored with AES-256 encryption at rest
• Never shared with third parties
• Deletable at any time upon request

Technical Data

We collect standard technical information including device type, operating system, app version, and crash reports. This helps us improve the app and fix bugs.

2. How We Use Your Information

We use your information exclusively to:

• Provide the Service: Power AI conversations and personalized insights
• Improve Cuplix: Analyze aggregate patterns (never individual data)
• Communicate: Send important updates and optional newsletters
• Support: Respond to your questions and concerns

3. What We Never Do

We make these commitments to you:

• ❌ We never sell your personal data
• ❌ We never share your conversations with advertisers
• ❌ We never use your relationship data for ad targeting
• ❌ We never train AI models on identifiable user data

4. Data Security

Cuplix employs industry-leading security measures:

• Encryption: TLS 1.3 in transit, AES-256 at rest
• Access Control: Strict employee access policies
• Infrastructure: SOC 2 Type II certified cloud providers
• Audits: Regular third-party security assessments

5. Your Rights

You have the right to:

• Access: Request a copy of all your data
• Correct: Update inaccurate information
• Delete: Permanently erase all your data
• Export: Download your data in a portable format
• Opt-out: Unsubscribe from marketing communications

6. Data Retention

We retain your data only as long as you maintain an active account. When you delete your account:

• Personal data is deleted within 30 days
• Backups are purged within 90 days
• Anonymized analytics may be retained for service improvement

7. Children's Privacy

Cuplix is designed for adults in romantic relationships. We do not knowingly collect data from individuals under 18 years of age.

8. International Transfers

Your data may be processed in countries outside your residence. We ensure appropriate safeguards through Standard Contractual Clauses and compliance with local data protection laws.

9. Changes to This Policy

We may update this policy periodically. We'll notify you of significant changes via email or in-app notification at least 30 days before they take effect.

10. Contact Us

Questions about privacy? We're here to help.